*Rest of Europe includes:
all European countries except Italy, France, Germany, The Netherlands, Liechtenstein, Norway, Switzerland, Andorra, Malta, Cyprus.
For these countries Standard Shipping is € 13 (3-7 business days) and Express Shipping is € 25 (2-5 business days).

 

Rest of the World Zone 1 includes:

Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Iceland, South Korea, Macedonia, Moldova, Montenegro, Serbia, Turkey.

 

Rest of the World Zone 2 includes:
the rest of the non-EU countries.

 

If you can't find your country or have any inquiries about shipment, please contact us at info@roa-hiking.com.
Shipping prices may slightly vary due to the currency exchange rate from Euro to your currency.

 

IMPORTANT NOTICE
Please make sure to properly fill out all the fields of the shipping address, especially your first and last name, for a quick and hassle-free delivery. If some information is unclear or missing, we’ll need to ask you to provide a personal identification document to proceed with delivery.

 

How long does orders dispatch usually take?

 

We usually process and dispatch orders within 1-2 business days upon receipt. You will receive an email update as soon as we arrange the shipment of your order, which will also include a tracking link. Please note that during promotional offers and seasonal sale, the dispatch process can experience slowdowns and take several days.

Carriers generally make three attempts to deliver your parcel. If delivery fails after three attempts, the parcel will be sent back to us. Any eventual import duties and taxes or shipping fees related to the return of your parcel will be deducted from your refund. Please note that the original shipping costs - if any - are never refunded.

 

Do you offer free shipping?

 

We offer Free Shipping with threshold. You can find the information in the chart above.

 

Can I amend or cancel my order?

 

If you have any inquiries about cancellation or size change, please contact us at info@roa-hiking.com.

 

Can I edit the shipping address on my order?

 

If you have any inquiries about address change before your order is shipped, please contact us at info@roa-hiking.com.

If you wish to edit the shipping address after your order has been shipped, you can use DHL On Demand Delivery service (ondemand.dhl.com) as long as the new address is located in the same country as the original one. By using DHL On Demand Delivery service, you will be able to choose from a range of options including:

- rescheduling your delivery
- placing your shipment on hold if you are away from home
- arranging to collect your order from a DHL service point
- changing your shipping address

To find out if DHL On Demand Delivery service is available in your country, visit ondemand.dhl.com
For orders shipped with Fedex please refer to the FedEx Delivery Manager system

 

How can I track my order?

 

Once we ship your order, you will receive a shipping confirmation including a link to track your shipment. If you don’t receive any shipping confirmation, please contact us at info@roa-hiking.com.

 

Will you apply VAT to my order?

 

If you are buying goods for delivery to an EU address, we will charge VAT of the country of destination. Prices are already shown inclusive of VAT for EU customers.
If you are buying goods for delivery to a non-EU address, Italian VAT is not applicable. Once you log in or pick your country with the “Country” button in the bottom left corner, you will see prices without VAT.

 

I’m a non-EU customer, do your prices include import duties?

 

Yes, our shipments are DDP (Delivery and Duties Paid), which means that we take charge of any eventual import duties.

IMPORTANT NOTICE
From January 1st, 2021, as a consequence of Brexit, for orders shipping to the UK Items prices won’t include Italian VAT, Orders over 135,00£ will be subject to UK VAT for you to pay before delivery.